Win Them With Kindness`Written by Mark Askew
It goes without saying. You catch more bees with honey. When marketing and promoting your business you have to go beyond a friendly smile and positive self-confident approach. It's follow thru that counts to your potential customer. Continued personal interest keeps them coming back for more.Many businesses do not realize strong message they send out when a client calls and is immediately put on hold or treated like just another phone call. When business is good and your product or service is in high demand your team or staff may begin allowing their best business face slip. Once this happens clients immediately start to slip away as well. Client retention is life blood of any business. Once you start losing them this can be an indicator of a serious flaw in way a business is doing things. You need to be down right considerate and interested in your clients needs. Often hustle and bustle of day leave little room to train your staff on how to treat their clients. So need is simply to set example. How? When assistant administrator's day, secretary's day and reception day rolls around treat staff like they are only personas on earth. Give them a thank you they won’t quickly forget. Live it up with flowers, lunch out and a very special greeting card hand signed by you with words reflecting appreciation. Remember to say thank you to individual staff members and treat them to surprise pizza to say job well done.
| | Time is a Fleeting ThingWritten by Kathleen J. Wheelihan
Part 1 You’ve heard it before—time favors no one; time is one of great equalizers; and all other truisms that describe this fleeting commodity that we all share. The truth is that although we can’t control passage of time, we can make better use of time we have. We're sharing some tips and tools from our "I Hate Time Management" seminar to help you find ways to better manage use of your time. In this issue, we’ll talk about Focus and Swiss Cheese Technique. Focus While this may sound simple, focus is one of most powerful tools we can use in making best of our time, achieving goals, or creating greater balance in our lives. What methods or systems have you put in place to create focus on things that are important to you? Writing down your goals, creating a personal mission statement and values, a planner, to do lists, computer software, bulletin boards, sticky notes? All these methods can help you create focus you need. The key is to know what works for you and what derails you from focusing on what’s important. Remember, we achieve those things on which we focus! Swiss Cheese Technique By "poking holes" in a large task, you can accomplish an activity by using little bits of time instead of waiting for one large block of time. Whether writing a report, planning a vacation, or completing a home improvement project, breaking job down into smaller pieces not only helps organize project and proactively prepare for different phases, it also allows for completion in smaller segments. This technique reminds us of value of any amount of time, no matter how small. Part 2 This article is part two of our series, in which we’re sharing tips and tools from our from our "I Hate Time Management" seminar. In this issue, we’ll address procrastination, which many of our seminar participants identify as their greatest time management challenge. You know what needs to be done; you just don’t do it! Miraculously, you’d rather clean house, wash car, take out garbage, or walk dog—anything to avoid tackling that "other" task that’s waiting for you. It’s a common tale, but too often procrastination leaves us running to catch up, working under pressure, and stalled from accomplishing results we want.
|
